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  • Computer with Web Browser
  • Internet
  • iPad or Smart Phone (Optional)


Tweet - a Twitter message that is no longer than 140 characters. The message can contain letters, numbers, and symbols.

Retweet - a Twitter message that has been received and resent. This is a common practice among Twitter participants.

Reply - used when you want to reply to a person on Twitter; their name is prefaced with an "@" symbol, e.g. @skrabut.

Direct Message (DM) - a message sent only to a follower when each person follows the other. A direct message is not added to the Twitter timeline. Direct messages begin with a "D" followed by a space and then the recipients account name, e.g. D skrabut message.

Hashtag - A hashtag is used to organize and filter messages. A hashtag could be used to support a conference. Participants would insert a hashtag into their messages so that others could more easily follow them. For example, #lrnchat is a chat focused on learning that typically occurs twice per month.


In order to get started with Twitter, you must first work with the Twitter Web site. However, to achieve maximum benefit from what Twitter has to offer, it is best to use third party tools such as Tweetdeck or HootSuite.


A typical Twitter screen. The numbers identify the parts of the screen.

1. Search Box

2. Toolbar

3. Status box

4. Twitter Feed

5. Number of Tweets

6. Number following

7. Number of followers

8. Recommended people to follow

9. Trends

Ideas for using Twitter to Support Informal Learning

  • Use a hashtag to collect feedback – Include a hashtag for all of your presentation, and encourage participants to use it to make comments. You can review the hashtag to get valuable feedback.
  • Ask questions – If you want to know something, then ask your Twitter community; you will be surprised on what you learn.
  • Use hashtag to virtually follow a conference – With a hashtag, you can use Twitter to follow the proceedings of a conference.
  • Follow experts – Use Twitter to track experts in your field of interest.
  • Follow trending topics–Use search queries to follow top stories in the news or other trending topics.
  • Use the right tools – Use third party tools to get the most of your time while using Twitter.
  • Become the authority – Share information related to your expertise.
  • Follow people who are interesting to you – Do not follow people who do not add to your learning.
  • Use Twitter to reflect – Share ideas or revelations you are thinking about.

Ideas for using Twitter to Support Business

  • Responding to consumer concerns – Customers may use Twitter to express a concern. A quick reply back with information can put them at ease.
  • Follow discussion in your area – Become an expert within your area, a credible resource.
  • Track the buzz in your industry – Find out about the latest products, services, and problems before your competition.
  • Track what your competitors are doing – Keep an eye on your competitors for how they are marketing their business.
  • Offer Twitter exclusive deals – Offer promotions to your loyal Twitter followers.
  • Alert followers to exclusive deals – Do you have new products? Or are you trying to clear your shelves. Alert others to these opportunities.
  • Advertise events – Let others know about events that you are having for your business from open houses to seasonal promotions.
  • Find new clients and contacts – By being in the Twitter feed stream, you become better known. This may open business opportunities.
  • Drive traffic to your Web site – This is another way to get the word out. Let others know about your services, and point them to your Web site for more information.
  • Provide your clients with important information – Provide your clients with links to information that will help them succeed in what they are doing.
  • Grow your social media footprint -

Useful Tools to Extend Twitter

  • Tweetchat–Allows you to follow a specific hashtag. This is great to display a unique hashtag during a conference for participants to follow. Tweetchat can be accessed at
  • Twaitter – Twaitter allows you to schedule Tweets for a future date. This is useful to continuously promote a program, or to feed Tweets during a presentation you are giving. Tweets can be onetime or recurring. Twaitter can be accessed at
  • Twitterfeed – With Twitterfeed, you can send an RSS feed or blog feed to Twitter. Twitterfeed can be found at
  • TwapperKeeper–Since Twitter Tweets disappear from the timeline within a couple of days, it is sometimes useful to archive an important thread. Twapperkeeper does exactly this. You can access TwapperKeeper at

Useful Additional Resource

Here is a learning developed by the University of Wyoming.

Learning Guide:Twitter -