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Using Groups

Groups are a great way to manage incoming questions. Forms can be created to filter questions to created groups. Question handling rules help to automatically distribute questions. Questions can be reassigned based on groups. Here are important topics related to groups: finding groups, creating groups, joining and leaving groups, group profiles, and configuring and using a form.

Finding groups

Your best bet for finding a group is to do a search from the site. Here are the steps:

1. Log into

2. Enter a search term into the field provided at the top of the page.


3. Click on the Group link.


4. Click on the name of the group your wish to join.


Creating groups

If you can not find a group that is appropriate, you may want to create your own. Here are the steps to create a group:

1. Log into

2. Click on the Groups link.


3. Click on the Create a new group button.


4. Enter a Group Name, Group Description, and click on the Create Group button.


Note: If you create a group, you will initially be the leader of the group.

Joining and leaving groups

First, you must find a group to join. See instructions above. Once you have found a group, follow these instructions:

Joining Groups

1. Click on the name of the group.

2. Click on the Join Group button.


Leaving Groups

To leave a group, follow these instructions:

1. Log into

2. Click on the Groups link.


3. Click on the group name for the group you want to leave.

4. Click on the Leave Group button.


Updating group profiles

To make you group more appealing to those who see it, you should take time to edit its contents and add an image. Here are the steps to edit your Ask an Expert group:

1. Log into

2. Click on the Groups link.


3. Click on the name of the group.

4. Click on the Edit link.


General Settings

5. Make updates to the General settings to include selecting an image, updating group name, providing a description, and ensuring that group is active. Once done, click on the Save Changes button.



6. Select the Locations link and make updates to locations as appropriate.



7. Select the Tags link and make updates to tags as appropriate.


Assignment Options

8. Select the Assignment Options link and decide where questions can come from, and how questions should be assigned. Click on the Save Changes button when done.


Configuring and using a form

The Ask an Expert group form allows you to add a form to your Website that will feed the Ask an Expert system. The form will automatically associate your group with the incoming question. By incorporating the code for the form in your Website, you can maintain your look and feel.

Recommended University of Wyoming Extension Groups

Here is a list of recommended University of Wyoming Extension Groups.

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